Understand Customer Emotion from Conversations
Quickly analyze chat conversations to surface sentiment trends, priority issues, and customer mood — helping teams respond faster and improve satisfaction.
1
Upload or Connect Chat Source
Integrate chat logs or connect live chat channels (support, social, or in-app) to start analysis.
2
Real-time Sentiment Scoring
Each message receives a sentiment score (positive / neutral / negative) and an intensity level for prioritization.
3
Topic & Emotion Highlights
The system extracts recurring topics, emotions, and escalation triggers for actionable insights.
4
Dashboards & Alerts
View sentiment trends, flagged conversations, and receive alerts for high-priority negative interactions.
5
Exportable Reports
Download detailed reports for stakeholders with conversation examples, scores, and recommended actions.